Help & Contact

We’ll help you solve your problems:

You can solve these problems right away

Is your product damaged or defective?
- No problem. Just send a quick email to info@caprium.de and we’ll send you a new one. 

Returns:
Did you buy something in the CAPRIUM online shop and want to return it?
- Please package the return properly and send it back. If you need help, feel free to contact our customer service team.

Order hasn’t arrived:
- What does your tracking number say? Not sure? Let us know by email at info@caprium.de or by phone at 06043 - 98 49 389.

Invoice:
- You usually receive your invoice by email. Please also check your spam folder.